I am having trouble with my credit card information for my online order. What do I do?
"If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVV or security code, and be sure that the card is current and valid.
Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit.
After validating the information you've entered and an error message is received after a second attempt, call our WeCare team or WhatsApp on +91-9972911857 or contact your financial institution for further assistance."
How do I add/modify/cancel a payment method?
If you have DoubleTwo India account, you are allowed to register a payment method at the payment phase during the registration process by checking the box "save this card for my next purchase".
You can manage your payment methods by connecting to your account in the 'Payment Methods' subsection.
Don't worry – you’re DoubleTwo India customer account is protected via blocking that is automatically activated after several failed login attempts.
How do I obtain an invoice?
Once your order is shipped, you will receive a fully-detailed invoice by email.
If you don't receive this email, don't panic. First, try checking your spam folder. If you don't see it, please contact our WeCare team or WhatsApp on +91-9972911857
If you have DoubleTwo India family account with us, you can find your invoice in the 'My Orders' page.
Is payment via cash on delivery/credit card safe?
Your security is very important to us.
We work closely with our delivery team to ensure Cash on Delivery orders are safe. You will be required to sign an invoice upon delivery, which will confirm and ensure the collection of your cash.
If paying by debit or credit card, DoubleTwo India provides safe and secure checkout by encrypting your credit card information using SSL.
Where can I find my order confirmation number?
Your order confirmation number is created after you've successfully submitted your order on doubletwoindia.com
You can find it on the Confirmation page after checkout, in the Order confirmation email and in "My Account" under "My Orders".
Can I pay with foreign currency for Cash on Delivery?
No, all orders must be paid in INR.
Is payment secure on DoubleTwo India?
Don't worry, DoubleTwo India uses SSL Encryption for all transactions. It uses proven techniques of cryptography and respects the different bank regulations.
Which payments methods are accepted online?
Currently, we accept payment with Debit Cards, Credit Cards (Visa, MasterCard and American Express) or Cash on Delivery Can I pay with a foreign credit card?
Yes, foreign credit cards are accepted.